How should patient questions be dealt with? Discuss.

Sam is the records manager for an urgent care clinic in a midsize city. His clinic is merging with another nearby to form a large urgent care that can meet the needs of the growing suburban area. Sam knows that his clinic uses a number code system for records management. The other clinic uses an alphabetical system to code their records. He also knows that the new urgent care will have an electronic records management (ERM) system that is new to all records employees. The merger and transition to a new facility will be happening in four months. What does Sam need to consider in this move? How can he combine the two methods of record management? Which method should the new clinic use? What challenges does the new ERM system pose and how can Sam overcome these challenges? Caitlin is the office manager in a large private pediatric practice in the city. The physicians met and decided to switch all records to a laptop-based system where nurses and doctors will log all records in a laptop. All patient interactions, data, and records will be entered primarily into the laptop, and no hand-written records will be taken. Caitlin is asked to come up with a plan for the conversion. This office has 13 doctors, 10 nurses, and 2 physician’s assistants that will all be using the laptops when evaluating patients. What should Caitlin consider in her conversion plan? How should patient questions be dealt with? What other concerns should Caitlin take into consideration when formulating her plan?____________________________________________________________________________________Imagine that you have been assigned to the strategic planning committee tasked with addressing the issues in the health care organization in the case study.Create a presentation of , including detailed speaker notes, for the strategic planning committee.A.Analyze the challenges faced by the health care organization in the case study.B.Analyze the role each stakeholder has in the strategies to address the challenges of the health care organization in the case study.C.Analyze what programs and services are available to address the challenges.D.Analyze strategies that could be used to address the challenges at the health care organization.E.Analyze what role collaboration has in implementing strategies within the health care organization in the case study.F.Analyze methods for implementing the strategies to address the challenges of the health care organization in the case study. 

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