Does this scenario of Todd’s applying for a credit card represent a bad-news scenario? Examine the points made by Smart, Hicks, and Melton as you answer this question.

For this conference exercise, please download the article, “Using Problem-Based Scenarios to Teach Writing.” http://wikisend.com/download/478204/document.pdf

Actually, the scenario with Todd and Loren is in this article. The scenario begins on page 74 of the article. The letter you read is on page 75. The authors of the article—Smart, Hicks, and Melton—critique the response by Loren, as you did. They then provide a second possible response to Todd on pages 76-77. They then critique this second response.They then provide a third possible response to Todd on page 78. They then critique this third response. Please examine pages 74-79 of the article. Then answer the following questions.

1. After you read the analysis by Smart, Hicks, and Melton of the letter by Loren Lackluster, did your initial critique of the letter change at all? Did they point out issues that you had not thought of? If so, what issues did they point out that might cause you to revise your critique. Or perhaps your critique still stands. If so, why does is still stand?

2. After you took a look at the second response and the third response, how did the first response letter compare? Did the first response letter seem less effective to you after you saw the second and third ones? Why or why not?

3. Smart, Hicks, and Melton mention on page 75, “Too great a focus on an organizational strategy or predefined format results in this type of response.” Do you feel that Smart, Hicks, and Melton have a point? Explain in a sentence or two.

4. Does this scenario of Todd’s applying for a credit card represent a bad-news scenario? Examine the points made by Smart, Hicks, and Melton as you answer this question.

5. Examine the visual layout of the information in response 1, response 2, and response 3. Comment on them, compare them, and write a sentence or two on the importance of bullets, short paragraphs, or other visual elements in business writing of this nature.

6. Examine page 73 and the section, “Academic Writing Assignments: What is Lacking?” In this section, Smart, Hicks, and Melton note that some business communication books might emphasis a “‘fill-in-the-blank’ approach for a generic audience.” Describe a situation in your life, either at work or in another context, in which you had to respond to someone but that was not entirely either a bad-news or a good-news scenario. The authors of this article maintain that rhetorical context is important rather than a one-size-fits-all approach. They use the situation with Todd to demonstrate that a formulaic positive message strategy or a formulaic negative message strategy might not feature the best approach in some situations. Consider their discussion and analyze whether your writing situation “fit” a bad-news situation.

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