Describe two challenges that Caesars experienced during the Lean implementation process.

Answer the following questions about the Caesars Casinos case study:

1. Describe two challenges that Caesars experienced during the Lean implementation process.

What actions were taken to overcome each challenge? Were they effective?

2. Assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores

have declined over the past year. As part of the Lean rollout, you and some of your front-line

employees will participate in a

operations.